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Payment Methods
 
Trick-Truck-Toys accepts the following forms of payment:
 
Visa MasterCard Discover Paypal
 
Cashier's Check or Money Order:
When paying by cashiers check or money order, use our online shopping cart to add the items you would like, print the order, and mail it, along with your phone number and payment, to:

Sales Dept. Trick Truck Toys
P.O. Box 307
West Chicago, IL 60186
Orders will be processed once payment is received.

Wire Transfer:
Please call our toll free number to place your order and arrange payment.

 
Order Processing and Shipping
 
Items ordered from Trick-Truck-Toys ship from warehouses across the country. Orders are generally processed within 24 hours and ship via UPS, FedEx, DHL, SpeeDee Delivery (where available), or truck freight. The estimated ship time is noted in the item description. Please allow 1-5 days for delivery. If you order multiple items, they might ship from different locations and therefore arrive at different times.

Free Shipping
Free Shipping is offered on all items marked free shipping, for delivery in the continental U.S. Sorry, free shipping does not apply to Alaska, Hawaii, or U.S. territories.

Items marked Free Shipping will ship via standard ground service using one of the carriers listed above. There are no additional "handling charges" on orders that qualify for free shipping.

Truck Freight
Items that are too large or heavy to ship via the carriers listed above will ship common carrier (truck freight). Once your order is placed, you will be contacted via e-mail with freight costs for these items. We will need to provide your phone number to the freight company to schedule delivery. Purchaser is responsible for any storage or other charges incurred should delivery be delayed by purchaser.

Express Shipping
If you wish to expedite your order, please contact us for an express shipping quote. All shipping charges will be the responsibility of the purchaser. Please be aware that some items may not be available for immediate shipment. Trick-Truck-Toys is not responsible for and does not guarantee delivery within any specific deadline.

Canadian Customers
Items shipped to Canada do not qualify for free shipping. You will be contacted with shipping rates when your order is processed. Any applicable Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees, or other charges will be the responsibility of the purchaser.

Shipping Damage Claims
If you receive an item damaged, you must notify us within 24 hours of delivery so that we can file a damage claim with the carrier. Do not attempt to return the item unless instructed to do so. A replacement order will be generated to see that your order is filled. Once a claim is filed, we will instruct you on providing the damaged item for inspection by the carrier. If a claim is denied due to the item not being available for inspection, the purchaser will be responsible for the cost of the merchandise.

 
Cancellations and Returns
 
Cancellations
If you need to cancel an order, please notify us immediately by phone. If the order has not yet been processed, there will be no charge for cancellation. If the order has been staged for shipment, but has not yet shipped, a 15% restocking fee will be charged. Cancellation after an order has shipped will be charged a 15% restocking fee, plus any shipping charges incurred. Any items refused at delivery will also be charged a 15% restocking fee, plus any shipping charges incurred.

Returns
If you wish to return an item, you must contact us for a Return Authorization Number (RA#). No items will be accepted without the RA number marked clearly on the outside of the package.

If you receive an item that is defective, you must inform Trick-Truck-Toys within 10 days. You will be given instructions on returning the defective item and receiving a replacement. Returned items must be in new, unused condition in original packaging, marked with a Return Authorization number. Purchaser will be charged for any missing items. All items sold are covered by warranty of the manufacturer. Trick-Truck-Toys makes no representations or warranties of any kind, whether express or implied, on items shown or sold.

Return of items for any reason other than manufacturer's defect will be charged a 15% restocking fee. Refunds are issued for the final sale price of the item only. Shipping costs incurred on items that shipped with no shipping charge are non-refundable.

 
Privacy Polcity
 
Trick-Truck-Toys is sensitive to your concerns about privacy and committed to protecting your online shopping experience. You can rest assured that we respect your privacy and handle your personal information with the highest standards of safety, security and confidentiality. We employ secure servers and other privacy tools to safeguard your sensitive account information.

Trick-Truck-Toys.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected can include information such as the type of browser you are using, browsing patterns, referring web pages, number of visits to Trick-Truck-Toys.com, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.

You may also be asked to provide personally identifiable information on the Trick-Truck-Toys.com website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to Trick-Truck-Toys.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. Trick-Truck-Toys will keep all such information strictly confidential and will not provide such information to any outside company or agency, unless required to by a court or officer of the law.

 
Errors / Omissions
 
This Web site may contain typographical errors or inaccuracies and may not be complete or current. Trick-Truck-Toys therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information, and we apologize for any inconvenience.

 
Legal Statement
 
Except as otherwise provided under applicable laws, neither Trick-Truck-Toys nor its corporate affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this site. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Trick-Truck-Toys is notified in advance of the potential for any such damages.